- Friendly, hard-working team passionate about delivering excellent patient care
- Casual pool: on-call; fill-in role to cover days-off, sick leave, and annual leave
The Role
Our little practice with a big heart is excited to open a role for a Medical Receptionist to join our casual pool.
We are hoping to find someone with medical reception experience who would thrive in a practice situated in the beautiful Balgownie village in the Northern Illawarra.
The receptionist in a practice like ours is one of the most important roles within the practice. Being the first point of contact for our patients we are looking for someone with great customer-facing skills to join our front desk team.
As a member of our casual pool, the successful applicant will be able to work variable hours and shifts, to cover days off and annual leave, sick leave at short notice, as well as adapt to any changes in our doctors’ schedules. Our practice hours are Monday – Friday 7.15am – 5.30pm, with the possibility of Saturday mornings in the future.
Reporting to the Practice Manager and working alongside our other medical receptionists, you will be responsible for:
- Meeting and greeting patients, guiding them through the registration process, and providing superior customer service
- Scheduling appointments efficiently and pro-actively managing the appointment book to ensure effective use of our doctors’ time
- Either opening or closing the practice as needed
- Entering patient data, ensuring accuracy and confidentiality
- Processing and receipting all payments
- Managing phone and email queries
- Assisting in maintaining centre cleanliness by tidying up consult rooms before and after patient use and at the end of the day
- Providing general administration duties as required
- Participating in staff meetings and training
You are:
- Customer-focused and make patient care the top priority
- Pro-active; continuously seeking ways to improve and streamline processes
- A strong team player who positively contributes to work culture
- Approachable, reliable, and dependable
- Willing to go the extra mile when required
- Authorised to work in Australia
In addition, you have:
- Demonstrated receptionist experience in medical practice, preferably a general practice (although other related experience will also be considered such as dental, optometry, pharmacy experience)
- Excellent computer skills including medical practice software (e.g., Medical Director & PracSoft would be highly advantageous); knowledge of MS Word; scanning and uploading incoming patient information to patient records
- Working knowledge of medical billing procedures and the ability to process Medicare and other payments
- A basic understanding of general practice and surgical MBS item numbers
- Strong communication and interpersonal skills
- Solid time management and organisational skills
- Mature and sensitive approach when dealing with the patients
- A “can do” attitude
- Completion of an accredited medical receptionist course/knowledge of medical terminology or equivalent is desirable but not essential.
Please note that previous experience as a medical receptionist is an absolute requirement for this role. Thank you.
If this sounds like you or someone you know we’d love to hear from you.
To apply send your resume to jobs@balgowniegp.com.au
For questions about the role email: marina@bsfmedical.com.au