Casual Medical Receptionist Role
- Based in Balgownie Village, just 5 minutes north of Wollongong.
- Friendly, hard-working team passionate about delivering excellent patient care
- Casual hours; On-call Basis
The Role
We are seeking a friendly Medical Receptionist to join our team at Balgownie Village General Practice. This is a Casual role with variable hours and shifts, able to cover annual and sick leave at short notice as well as adapt with any changes in our doctors’ schedules. We are ideally after someone who can work between the practice hours of Monday – Friday 7.15am – 6.00pm.
Reporting to the Practice Manager and working alongside our other medical receptionists, you will be responsible for:
- Meeting and greeting patients, guiding them through the registration process and providing superior customer service
- Scheduling appointments efficiently and pro-actively managing the appointment book to ensure effective use of our doctors’ time
- Either opening or closing the practice as needed
- Entering patient data, ensuring accuracy and confidentiality
- Processing and receipting all payments
- Managing phone and email queries
- Assisting in maintaining practice cleanliness by tidying up consulting rooms before and after patient use and at the end of the day
- Providing general administration duties as required
- Participating in staff meetings and training
You are:
- Customer-focused and make patient care the top priority
- Pro-active; continuously seeking ways to improve and streamline processes
- A strong team player who positively contributes to work culture
- Approachable, reliable and dependable
- Willing to go the extra mile when required
- Authorised to work in Australia
In addition, you have:
- Demonstrated receptionist experience in a medical practice, preferably a general practice (although other related experience will also be considered such as dental, optometry, pharmacy experience)
- Excellent computer skills including medical practice software (e.g. Medical Director & PracSoft would be highly advantageous); knowledge of MS Word; scanning and uploading incoming patient information to patient records
- Working knowledge of medical billing procedures and the ability to process Medicare and other payments
- A basic understanding of general practice and surgical MBS item numbers
- Strong communication and interpersonal skills
- Solid time management and organisational skills
- Mature and sensitive approach when dealing with the patients
- A “can do” attitude
- Completion of an accredited medical receptionist course/knowledge of medical terminology or equivalent is desirable but not essential.
To apply for this role, please submit your CV to marina@bsfmedical.com.au or Contact Marina on 4285 2630. Only successful applicants will be contacted for interview.